Report a Ride Issue

At Raftar, rider safety and satisfaction are our top priorities. If you had a problem during a recent ride — whether it was a rude driver, pricing issue, unsafe behavior, or any other concern — we want to hear about it.

Please review the instructions below and fill out the form so our team can investigate and assist you.

What Kind of Issues Can You Report?

You can use this form to report:

  • Overcharging or incorrect pricing

  • Driver behavior (rude, unprofessional, etc.)

  • Unsafe driving or reckless behavior

  • Vehicle condition (dirty, unsafe, etc.)

  • Ride not completed or refused

  • App-related technical issues during your ride

What to Do Before Submitting

  • Check Your Trip History
    Open the Raftar Passenger App and find the trip where the issue happened.

  • Gather Details
    Make note of the trip date, time, driver name (if available), and anything specific about the issue.

  • Complete the Report Form Below
    This helps us resolve your concern as quickly as possible.

Ride Issue Report Form

Enter your phone number and our team will contact you shortly to guide you through the application process.

What Happens Next?

  • Our support team will review your report and investigate the issue.

  • If needed, we’ll contact the driver and follow up with you directly.

  • Reports are taken seriously and help us maintain a safe and respectful environment for all.